Understand HALMEEL’s proposed service journey before you apply.
Come to a HALMEEL centre — or use online services.
Verify once with your NIRA national ID.
One counter for services from many institutions.
The responsible institution processes it; HALMEEL coordinates and tracks.
Get your result and give feedback.
The responsible ministry or agency retains its mandate and processes your request. HALMEEL brings services together and coordinates the citizen experience.
The accountability model includes a Citizen Charter, complaints handling, satisfaction surveys, regular performance reviews and an independent evaluation in 2030.
Serving citizens. Connecting services.
Office of the Prime Minister, Mogadishu, Somalia.